Claire is an independent UX design, research and product strategy consultant specialising in the internet of things. She is the lead author of ‘Designing Connected Products: UX design for the consumer internet of things’, due to be published by O’Reilly in March 2014. She has a particular interest in the use of technology in mundane, everyday activities. Previously, she worked on energy management and home automation services as the service design manager for AlertMe.com, a connected home platform provider. Prior to this, she was Head of Research for the London studio of design consultancy Fjord, where she led Fjord’s involvement in the Smarcos EU consortium researching the interusability of interconnected embedded devices and services. She has worked in UX design and research for mobile, multiplatform and web services since 1997.
New ecosystems of connected services and devices add unique complexities to UX design and strategy. This workshop will explore some of the key challenges and opportunities that make UX for the internet of things a little different. Through hands-on exercises focusing on designing for consumers, you’ll learn about:
– Communicating what it does and how it works: the need for solid value propositions and conceptual models of the system
– Interusability: designing cross-device interactions for devices with different capabilities
– Network quirks in the physical world: on the web, we understand that downloads are sometimes slow and Skype calls can fail. But we’re not used to real world objects exhibiting these quirks. Handling latency and reliability issues gracefully is a key UX challenge for IoT designers.