This is an archived version of the 2015 edition of UXLx. The current event website is at
We'll be back
for UXLx 2016
Save the Date:
24 to 27 May 2016
3 to 5 June 2015
Lisbon, Portugal
Ben Reason

Ben is a co-founder of live|work and over the past eight years has directed his passion for social impact projects into delivering successful change for the public sector. Ben graduated from Liverpool John Moores University in 1994 with a bachelor’s degree in fine arts, following this in 2000 with a master’s in responsibility and business practice from the University of Bath. He has a background in design and innovation in network enabled services with Razorfish and Oyster Partners, working with Orange, Vodafone, Nokia, Sony, Experian, and Oracle.

Ben Reason


Humans, consumers, customers and users

Experience and service design are trending. The tangible benefits that they bring to business are leading many firms and public bodies to making customer experience a priority. However, experience can mean many things, and the range of disciplines offering to help improve customer experience is growing. From CX (customer experience) to UX (user experience) plus SD (service design) - there are a number of ways to design, measure and improve experience.

Experience is important for challenges ranging from a detailed adjustment of a specific part of a service to a radical overhaul of the entire offering. Different models and approaches are required to address these disparate challenges and not get lost in confusion.

This workshop will introduce our Human, Consumer, Customer, User model and apply it to some live cases to give first hand experience of how to tackle the experience challenge.

Topics covered:

1. Why experience is complicated
2. Different modes of experience
3. How to use modes in research and design
4. Practical exercises applied to a case study

Wednesday June 03 @ 09:00-12:30
180 minutes + 30 minute break @ 10:30-11:00
Room 2

Friday June 04 @ 14:30-18:00
180 minutes + 30 minute break @ 16:00-16:30
Room 5


Our Sponsors and Supporters

Ideias e Imagens
Main Sponsor:
Platinum Sponsor:
Platinum Partner:
Gold Partners:
Active Media
Silver Partners:
Balsamiq Studios Livesketching


Moo Rosenfeld MediaPearsonMorgan KaufmannA Book ApartAxureLoop11 - Online, Unmoderated User Testing

AHP - Applications and Hosting Provider Waterdog-MobileSketch TRYP Lisboa Oriente Hotel TAP Portugal Câmara de LisboaLisbon Spirit Optimal Workshopeurologistix